Returns and Cancellation Policy

Last Updated: December 22, 2023

Introduction: To ensure a transparent and hassle-free interaction, please review and familiarize yourself with our Returns and Cancellation Policy outlined below.

1. Purchase and Use of Account Balance:

Purchasing an account balance from Lineage Empire grants you access to digital currency Toll solely usable for in-game purchases within the specified game environment. The user acknowledges that this account balance is non-transferable and exclusive to the designated game for which it was procured.

2. Returns Policy:

Lineage Empire offers a returns policy under certain circumstances detailed below:

a. Non-Delivery: If the account balance is not delivered within 2 business days after purchase, users have the right to request a refund.

b. Unusable or Broken Purchases in game: In instances where the received account balance cannot be used for an item which is defective, unusable, or broken, users are entitled to request a refund.

3. Cancellation Policy:

a. Cancellation by the User: Users can cancel their account balance purchase and request a refund if the digital goods have not been delivered. Such cancellation requests should be made within a 3 business days after purchase.

b. Cancellation by Lineage Empire: Lineage Empire reserves the right to cancel transactions if fraudulent activity, unauthorized payments, or breaches of Lineage Empire's terms of service are detected. In such cases, Lineage Empire may revoke the account balance and initiate the refund process.

4. Refund Process:

a. Users must contact Lineage Empire's customer support team by email ([email protected]) within a specified time frame from the purchase date to request a refund due to non-delivery, unusable, or broken account balance purchase.

b. Lineage Empire will investigate the issue raised by the user and, if verified, initiate the refund process within a reasonable period.

c. Refunds will be issued using the original payment method or we may propose an alternative method, such as refill your balance to use for another goods within the game.

5. Exceptions:

a. Usage of Account Balance: Once the account balance is successfully utilized within the game for in-game purchases, the user forfeits the right to request a refund, except in cases of proven defects or non-delivery.

b. Legal Compliance: Lineage Empire will comply with consumer protection laws or regulations in the user's jurisdiction that may entitle them to refunds or exchanges for digital goods.

6. Contact Information:

For any inquiries, concerns, or refund requests related to account balances or this Returns and Cancellation Policy, users can contact Lineage Empire's customer support through [email protected].

Disclaimer: By purchasing an account balance from Lineage Empire, the user acknowledges and agrees to comply with the terms and conditions outlined in this Returns and Cancellation Policy.